These terms govern your use of the Tawseelat app and website. By using the app you agree to them and to our Privacy Policy. If you don't agree, don't use the app.

1. Eligibility

You must be at least 18 years old and legally able to agree to these terms.

2. What Tawseelat is

Tawseelat is a technology platform in Muscat that connects people who need something delivered (customers) with independent drivers (drivers).

3. Your account

• Give accurate information and keep it up to date.
• The WhatsApp number on your account must be your own. One account per number.
• You are responsible for everything done through your account, and for keeping access to your email secure.
• You can switch between customer and driver mode in Settings.

4. Deliveries, prices and payment

• The customer sets the price. Any price the app suggests is guidance only, and the platform sets a minimum price.
• The app processes no payments. Payment happens directly between customer and driver, in whatever way they agree.
• A small number of drivers (currently up to three) can accept the same delivery. Each one sees the customer's name, number and address, and the customer chooses whom to work with.
• Deliveries that nobody accepts close automatically after 48 hours.
• Once accepted, the delivery is arranged on WhatsApp, under WhatsApp's own terms.

5. Customer responsibilities

• Describe the item accurately and honestly, including any handling instructions.
• Be reachable at pickup and drop-off.
• Make sure you are entitled to send the item and that it is suitably packed.

Prohibited items

You may not request delivery of:

• Anything that is illegal to possess or transport under Omani law.
• Weapons, ammunition or explosives.
• Narcotics, psychotropic substances, or controlled medicines without a valid prescription.
• Hazardous, flammable or toxic materials.
• Cash, jewellery or other high-value valuables.
• Live animals.
• Stolen goods, or anything intended for fraud or to harm others.

A driver may refuse any item they believe is unlawful or unsafe.

6. Driver responsibilities

• Hold a valid driving licence and use a vehicle registered and insured as Omani law requires.
• Follow traffic laws and handle items with care.
• Use a customer's details (name, number, address) only to complete that delivery, and never keep, share or use them for anything else.
• Comply with any regulatory requirements that apply to your activity.

7. Conduct and safety

• Be respectful. Harassment, abuse, threats and spam are prohibited.
• There is zero tolerance for objectionable content or abusive users.
• Rate honestly, and report or block anyone abusive from inside the app. Once blocked, neither of you sees the other's deliveries.
• We review reports within 24 hours, remove offending content and suspend abusive accounts.
• We may apply daily limits on accepted deliveries to prevent abuse.

8. Suspension and termination

You can delete your account at any time from Settings. We may suspend, block or remove any account that breaks these terms, is the subject of serious reports, or where needed to protect users or the service.

9. Disclaimers and limitation of liability

• The service is provided "as is" and "as available", without any guarantee that it will always be available or error-free.
• Because we are not a party to the delivery arrangement, we are not responsible for items that are lost, damaged or delayed, for the conduct of users, or for disputes between users or the amounts they agree.
• To the extent permitted by Omani law, we are not liable for any indirect or consequential loss.
• We may help handle reports, but resolving a dispute remains between the customer and the driver.

10. Changes

We may change these terms from time to time and will update the "Last updated" date above. Continuing to use the app after a change means you accept it; we will tell you in the app about material changes.

11. Governing law

These terms are governed by the laws of the Sultanate of Oman, and the courts of Muscat have jurisdiction over any dispute arising from them.

12. Contact

tawseelat@alm3mri.com · Muscat, Sultanate of Oman