How do I send a delivery?

Choose "Customer" when the app opens, sign in with your email, then tap "New delivery". Pick the pickup and drop-off areas, describe the item, set your price and post. When a driver accepts, you see their name, rating and a WhatsApp button.

How do I become a driver?

In Settings, choose "Driver", then go online to get a notification for every new delivery in Muscat. Accept the ones that suit you and message the customer on WhatsApp.

How does payment work?

Directly between customer and driver, in whatever way they agree. The app processes no payments.

My sign-in code didn't arrive

• Check your spam or junk folder.
• Make sure the email address is spelled correctly.
• Wait a minute, then request a new code. Codes are valid for ten minutes.

I don't get notifications

• Allow notifications for Tawseelat in your device settings.
• Drivers: make sure you are online in the app.

How do I report or block someone?

Open the delivery, tap the person's menu and choose Report or Block. Once blocked, neither of you sees the other's deliveries, and they are removed from your current ones. We review reports within 24 hours.

How do I change my details?

In Settings, tap your name to change your name, WhatsApp number and photo.

How do I delete my account?

Go to Settings → Delete account, or follow the steps on the account deletion page.